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Provision of Managed ICT Services

Provision of Managed ICT Services

DLK Group delivered excellence in the form of managed ICT services for the Department of Agriculture, Land Reform & Rural Development (DALRRD). This project involved providing comprehensive support to DALRRD ensuring the seamless operation of their DEEDS ITC Services.

BRIEF

DLK secured a contract to deliver ICT Managed Services for the maintenance of DEEDS ITC Services, a critical system for DALRRD. The project's primary objective was to ensure the uninterrupted functionality of DEEDS ITC Services over a 24-month period, spanning from January 1, 2021, to December 31, 2022. The project aimed to deliver high-quality support, timely maintenance, and robust solutions to address any technical challenges.

SOLUTION

DLK assembled a multidisciplinary team of skilled professionals to ensure the project's success. The team included:

2 Oracle Database Administrators
1 Solaris Server Administrator
1 Microsoft Systems Administrator
1 Network and Security Engineer
1 Systems Analyst and Designer
1 Senior Full Stack Software Applications Developer
2 Oracle Backup Administrators
2 ICT Support Technicians

Each team member played a crucial role in maintaining and supporting the diverse aspects of DEEDS ITC Services.

CLIENT FEEDBACK

“DLK was very professional in their conduct and management of the contract. The quality of services was exceptional and we highly recommend this organisation on provisioning of ICT professional services.” - Mr K Motsepe, DALRRD

REFLECTION

While the project was a success, it's essential to reflect on lessons learned and opportunities for growth. DLK identified strategies to mitigate risks and overcome challenges, enhancing the team's capabilities for future endeavors. The experience gained from this project positions DLK to pursue new avenues for innovation and continuous improvement in ICT managed services.

View the case study of this project below:

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