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City of Cape Town: Rates Clearance Enhancement Project

City of Cape Town: Rates Clearance Enhancement Project

DLK delivered a solution to improve the speed of processing for the City of Cape Town's Rates Clearance system.

BRIEF

DLK delivered a solution to improve the speed of processing for application, payment of outstanding fees and the issuing of rates clearance certificates. This improvement process was
from the initial logging of a Property Transfer transaction until the Rates Clearance Certificate is produced.

SOLUTION

The following was delivered:

- Ability to register and transact on the City's eServices Portal as well as cleaning up the workflows
- The functionality built enabled the Deeds office to significantly reduce the time it took to issue rates clearance certificates.
- SAP ERP was utilised as a platform, thereby integrating this service into the suite of other services the City of Cape Town runs on SAP.

CLIENT FEEDBACK

The Project Sponsor, Trevor Blake, was very pleased with the result. He was also pleased with the project manager's transparency during the project.

REFLECTION

" The project was tough because of the COVID-19 pandemic. We also had our developer resign. In the end, a quality product was delivered."
- Wayne Heunis (Project Manager)

View the case study of this project below:

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