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Change and Communication Management

Change and Communication Management

DLK delivered a Change and Communications Strategy, Plan and Toolkit to support the City's "unfunded" mandates process.

BRIEF

The client formed a multi-disciplinary project team to develop their approach to the challenge. DLK Group contributed to this team by providing Strategic Change Management and Communications services. The brief was to develop a Change and Communications Strategy, Plan and Toolkit to support the process. This was done in close co-operation with the City’s Change Management and Communications teams.

SOLUTION

DLK delivered the following:

- a Change management strategy and plan
- a Communications plan for internal and external stakeholders throughout the possible transfer or amendment of service offering.
- Facilitated understanding of the political implications of the shift/transfer of a particular service.
- Feasible next steps including required intergovernmental relations and labour negotiations among other issues as part of the communication plan.
- Change and communication toolkits to be used by City resources

CLIENT FEEDBACK

This was a complex task undertaken with large group of stakeholders, but the support and delivery from DLK helped to frame the change management requirements and process going forward per the requirements. - Manager: Strategic Policy Branch, Corporate Services

REFLECTION

We are proud of the quality of the work delivered by our team for this project. They were able to get to grips with a complex issue and organisation and deliver a useful toolkit and insightful strategy and plan to the client in a relatively short timeframe.

View the case study of this project below:

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